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Bet9ja Customer Care Line; Contact Details, Office Address ETC


Here are the latest and most accurate Bet9ja Customer Care contact details. We list the different ways by wish you can reach the customer care agents of the betting platform. Sports lovers have been able to get rewarded for their loyalty to the various teams they support as the Bet9ja company, an online booking platform offer them the opportunity of betting on sporting events.

The Bet9ja website which is the second most visited website in the world according to a recent ranking. The betting company has been pulling crowds to their site.People keep wagering money with the hope of getting a break and making a correct prediction to win big.

PICTURE OF THE BET9JA  Customer Care Head Office Address

Bet9ja is a household name in Nigeria for helping sports enthusiasts place their bets, try out their odds and win cool cash when their predictions pull through. However, many people do find it difficult to access some important information about the Bet9ja company, especially when they want to make complains, or need clarification or even claim their huge win. To provide this information, this article will be giving all the contact details of the betting company and how they can be contacted.

Money is hard to come by, and it needs to be given careful attention and follow up when you invest it, especially when it has to do with gambling. When you bet with money,  you will really need to do some follow up to ensure you are not cheated after all you want to make money fast!. You need to also understand the rules and regulations to make a successful bet. For all complaints and suggestions, the Bet9ja platform has provided avenues where you can direct your queries for possible solution. Are you having problems with your account? Are you unable to withdraw your funds? Are you confused with odds, betting, and booking codes or do you think you have won and the agents at the outlets thinks otherwise? Then you can easily direct your questions and queries for clarification through the customer care line, the Bet9ja head office, official email address and their social media handle.
Find them below;

Bet9ja Customer Care Phone Numbers

The customer care is a responsive, considering and friendly service you can always reach out to for any complain. Your query will be attended to immediately after contacting and reaching them, hence, you will get a response to the complaint you made. You can reach them as an online customer and as an agent. To reach and speak to Bet9ja customer care representative for questioning, complains and help all you need to do is to simply call them on 01-4405145 or 01-2796666 with your mobile device between 8:00 am to 9:00 pm every day.

Bet9ja Email Address

Bet9ja has made available their email for all their customers to reach and lodge their complaints, and get a response to their queries within 24 hours of complaint. The email is very active and responsive in their dealings as they are keen on serving all customers well and nice. The email is separated into two, for two classes of complaints for their online customer and agent. The email address for online customer is; you are required to use this particular email address as an online customer to get a quick and valid response without delay. The email address made available to agent is; you are also required to use this email as bet9ja agent, therefore, the two are not to be mistaken or interchanged. The two email must be used according to how the platform has made it available for either the online customer or agent. You will need to state your complain clearly as well as your username for easy and prompt response.

READ ALSO  How to Register Bet9ja Online & Offline

Bet9ja’s Headquarter Address

There are special cases that you will need to visit the bet9ja headquarters, one of which is for redemption of big or huge amount of cash prizes running to millions of naira. The agent within your vicinity might not be able to pay you huge sums of money, so the best thing to do is to visit the bet9ja head office with your winning ticket and claim your prize without stress. Another reason that can make you visit the head office is if you are dissatisfied with the response you get from the customer care representative. To get to the head office of bet9ja the address you are to follow is Bet9ja Tomis house, 9 funsho Williams Avenue, By Fire Service Station, Ojuelegba Bus Stop, Lagos.

Bet9ja Social Media  Handles

Another way to reach the Bet9ja platform and get information or get answers to your query is by reaching them on their most active and responsive social media handle. You can reach them through their twitter address on

Betting with Bet9ja – All you need to know

Bet9ja is a soccer betting site registered with the trading name of KC Gaming Networks Limited.

With headquarters in Lagos, Nigeria, Bet9ja website is licensed under the Lagos State Lotteries Board, the Sportsbook and Gaming license issued by the State of Osun, and also hold licenses to operate in all States where sports betting is permitted in Nigeria.

KC Gaming Networks draws upon the best practices in both Europe and Africa. With their technology centre in Europe, customers can be assured of the reliability and security of the systems and their transactions.

Covering all the major sporting events across Europe and the world, Bet9ja has set the standard for online, mobile and retail excellence in Nigeria.

Bet9ja has earned millions of dollars providing a chance to win big money to people. It gives the opportunity to bet almost on every sports event on the official website as it provides bookmaking, online gaming and sports betting products.

Bet9ja has great odds and combinations of bets like First Goalscorer and Half-Time/Full-Time scores.

In Live Betting, the odds change right up to the 90th minute and on a Saturday there may be as many as 10,000 different bets on offer.

Bet9ja is secure and reliable as it works with the best operators in the world to guarantee the best betting experience to punters. The computer system and data are protected using Dell servers and Fortinet Firewall and feature a Thawte SSL encryption certificate.

The winnings are also real. You can play the games for free or bet real money and win. You can transfer your winnings straight across to your bank account at any time, whenever you want.

Every day, thousands of players withdraw their winnings and Bet9ja guarantees to pay out on all winning bets.

Placing A Bet In Sports And All You Should Know

To place a bet, visit and simply choose a sport type (soccer, tennis, basketball, etc) from the menu located on the left of the homepage, you can also register if you are new to the platform, then select Championships/Leagues, select events, click on the chosen odds and insert the stake you wish to bet on the coupon in the right-hand menu, then confirm your bet.

You can place different kinds of bets: singles, multiples, and system (combined) bets. Multiple bets may be placed by combining different sports: football, tennis, Formula 1, etc.

It is N100 per bet and there is no strictly defined maximum stake, however, the maximum payout is N50,000,000.

To see your bets in Sport, go to “My Account” section and click on “Bet List”. You will find a list of all bets you have placed, you can filter them by time and by status.

READ ALSO  How to Register Bet9ja Online & Offline

Note, however that a confirmed bet cannot be cancelled for any reason.

Void Bet

Void Bet means the bet is nil or invalid. This occurs when an event is postponed, or when it has started but not finished within the period specified in the Bet9ja policy. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out.


When betting with a traditional handicap, points or goals are subtracted from the favorite team. If you bet on the stronger team, it will need to perform better than the handicap for you to win your bet (the handicap will be preceded by the sign “-“).
The handicap will, in fact, be subtracted from its final score. Please note that the betting options are 1, X and 2 and that the standard 90 minutes play time has to be completed.

For example, Everton – Liverpool (-1), with Liverpool as the favourite team, handicap “-1”. The betting options are 1=you bet on Everton; x=you bet on a draw; 2=you bet on Liverpool.

1: Wins if the match is a draw or Everton wins (ex. Everton – Liverpool: 1-0 or 1-1)
X: wins if Everton loss with a score difference of 1 goal (ex. Everton – Liverpool: 0-1 or 1-2)
2: Wins if Liverpool wins with a score difference of at least 2 goals (ex. Everton – Liverpool: 0-2, or 1-3)

The maximum number of events you can add to your bet slip is 40.

How To Make A System Bet/Combined

Let’s choose 4 events and try to combine them.
For easy understanding will name the events with letters:
Arsenal – Chelsea = A
Everton – Liverpool = B
Fulham – West Ham = C
Man Utd – Tottenham = D
If you fully combine the events, the possible combinations will be:
Singles= 4
A, B, C, D
Doubles= 6
Trebles= 4
4-Folds= 1
For example, if event A is losing, all combinations that content that event, will be losing:
AB- losing
AC- losing
AD- losing
BC- winning
BD- winning
CD- winning
ABC- losing
ABD- losing
ACD- losing
BCD- winning
ABCD- losing

And all combinations that don’t contain the losing event, will be winning. You can decide to make part combinations, for example, to bet only on doubles, or only on trebles, etc or to make full combination as above.

The system calculates automatically the number of the combinations, so you need just to select the events, click on COMBINED, to tick the desired combination and to insert the stake.

Live Betting

Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing at the same time when you are browsing the odds on Bet9ja’s website. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play.


To play in Racing, the first thing to do is to transfer funds from Sport to Racing. To do that, go to “ My Account”, click on “Cashier”, click on the Racing icon, chose direction “Sport to Racing”, insert the amount you wish to transfer and “ Next”.

Immediately you will see your balance updated.
To place bets simply click on the desired odd, click on the empty stake field. A small keyboard appears, just type the desired amount and press “OK”, and “Confirm” the bet.

To transfer back my funds from Racing to Sport, simply go to “ My Account”, click on “Cashier”, click on the Racing icon, chose direction “Racing to Sport”, insert the amount you wish to transfer and “ Next”. Immediately you will see your balance updated.

READ ALSO  How to Register Bet9ja Online & Offline

To see your bets in Racing, go to Racing and click on “Tickets”- showing full information about all tickets/bets. If you click on one bet row you will find the details of the bet.

The minimum stake in Racing is N50 per bet while the maximum stake is N200,000.


Bet9ja offer offers a unique bonus on multiple bets. They add as much as an extra 170% extra bonus to your winning betting slip with a minimum of 5 selections.

And all tickets are eligible for the Jackpot draw.


Registering with Bet9ja is as simple as ABC and it is absolutely free, just follow the steps below:

Visit the Bet9ja website and click on “Register Now” icon in the right-hand corner, fill in the registration form and submit it by clicking on “Save”.

It is as easy as that but note, however, that your personal details must be correct because any name you choose during the registration process cannot be changed once you have created your Bet9ja account.

Note also that multiple accounts are not allowed on Bet9ja – meaning an individual cannot own more than one account.


Mode of payment on Bet9ja has been made so easy.

To deposit with Debit Card, simply

  1. Go to “My Account” section at the top right corner and click on the “Deposit”;
  2. Click on the image of the Cards;
  3. Insert the Amount and click “Next”;
  4. Select your type of Card;
  5. Click on “Agree with policy and Make Payment”;
  6. Follow the instructions to complete the payment.

The minimum deposit with Debit Card is N100 and the maximum is N10,000 and there are no hidden fees/charges when depositing with Bet9ja.

Note, however, that international cards cannot be used on the Bet9ja website – only Nigerian Debit Cards can be used on the site.

To Withdraw:

  1. Go to “My Account” section at the top right corner and click on the “Withdraw”.
  2. Click on the image of Bank Transfer.
  3. Insert your information in the empty fields and click “Next”.

Withdrawal via Bank Transfer is FREE. It takes up to 24 hours after authorisation and are only auctioned during banking hours.

To check the status of your withdrawal request by clicking on the withdrawal transaction from your “Account Statement”.

Who Owns Bet9ja?

So much have been said about Bet9ja but not many know the brains behind the number one betting site in Nigeria. Well, here is all you should know about its CEO.

Well, Bet9ja was founded by Kunle Soname but managed by Ayao Ojuroye. Kunlo Soname graduated from Lagos State University. After graduation, he worked with Ikosi-Isheri Local Council, his main sphere of work is football.

He has been responsible for marketing and sponsorship activities of Nigeria National Football League since 2011 and responsible for almost every football event in Nigeria.

Kunle Soname is one of the richest people in Nigeria, whose wealth can be credited to football administration, marketing, personal development, event planning and social networking.

Kunle Soname was the first Nigerian to buy a top European football club – Clube Desportivo Feirense. He secured over 70 percent of the top Portuguese football club.

He is currently the President of Remo Stars Football Club and Nigerian National League Team.

To become a Bet9ja Agent you can reach them through this lines 01-4405148 or send an email to them on and their team of professionals will respond to all your queries</p>



3 thoughts on “Bet9ja Customer Care Line; Contact Details, Office Address ETC

  1. B944WEPETEQCWR-8850106, its my cut one booking code ,with the game finished and one game postponed i cant access my cash out

  2. I am trying to register but they don’t accept my phone number. I don’t know the reason

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